Shipping policy

🚚 Shipping, Returns & Dispute Policy

At our store, we are committed to delivering your order safely and ensuring a smooth shopping experience. Please review our policy carefully before making a purchase.

📦 Order Processing & Shipping

  • All orders are processed and shipped through our fulfillment partners.
  • Once your order is shipped, you will receive a tracking number via email.
  • Delivery times may vary depending on your location and logistics conditions.

⚠️ Reporting an Issue

If there is any issue with your order, you must contact us within 7 days of delivery.

To process your request, please provide:

  • Clear photos of the product (preferably with the shipping label visible)
  • A screenshot of your complaint (if applicable)
  • Your order tracking number

⚠️ Requests without sufficient proof may not be processed.

🔁 Returns & Refund Policy

We evaluate each case individually and aim to provide fair solutions. Below are the possible scenarios:

📦 1. Damaged or Broken Packaging

  • Partial refund may be offered depending on the situation
  • Full refunds are not applicable for packaging issues alone

🎨 2. Wrong Color Received

  • We will resend the correct item at no extra cost
    OR
  • Offer a partial refund (if you choose to keep the item)

📏 3. Wrong Size Received

  • We will resend the correct size after verification
  • In some cases, shipping fees may apply

📍 4. Incorrect Address

  • If the error is on our side → we will resend or refund
  • If the address was entered incorrectly by the customer → refund/resend may not be guaranteed

🚫 5. Customer Not Available During Delivery

  • The package may be returned to the warehouse
  • Redelivery may require an additional shipping fee
  • Unclaimed packages risk being destroyed

💥 6. Damaged Product (Unusable)

  • Eligible for full refund or replacement

⚙️ 7. Damaged Product (Still Usable)

  • Partial refund (typically 20%–50%) depending on severity

📭 8. Lost Package

  • If confirmed lost → we will resend or fully refund your order

🧩 9. Missing Parts

  • Replacement will be sent (refunds are not applicable)

🔌 10. Product Not Working

  • Video proof is required
  • Depending on the case:
    • Replacement
    • Partial or full refund

❌ Non-Refundable Situations

We do not accept disputes for:

  • Customer changed their mind (“I don’t like it”)
  • Misinterpretation of product description
  • Minor smell or subjective concerns
  • Incorrect shipping address provided by customer

🌍 Returns 

  • Customers are responsible for return shipping costs
  • International returns may be expensive and take longer to process

📅 Dispute Review Timeline

  • All disputes are reviewed twice weekly (Wednesdays & Saturdays)
  • Processing times may vary depending on case complexity

⚠️ Special Cases

  • If there is a large volume of refund requests (100+ cases), this will require additional review and processing time

🤝 Our Commitment

We always aim to resolve issues fairly and efficiently. Our team carefully evaluates each case to provide the best possible outcome for both our customers and our store.